Privacy Notice

Privacy Policy

Last updated: May 18, 2026

Introduction
We (the “Company”, “we”, “our”, “us”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Carrabine Joinery Ltd (“Carrabine Joinery”, “we”, “our”, “us”) collects, uses, discloses, and protects personal data when you visit and use our website and related online services. This policy applies to users in Ireland and to personal data processed in connection with our Irish joinery business.

What personal data we collect

• Contact details: name, email address, phone number, postal address (when you contact us or request a quote).
• Company details: business name, job title, VAT number (if provided).
• Project information: property address, project description, measurements, photos, preferences, and other details you provide for estimates or orders.
• Communications: messages you send to us (including email, web form entries, and voicemail transcripts).
• Website usage data: IP address, browser type/version, device type, pages visited, referral page, date/time stamps, and technical logs collected via cookies and server logs.
• Marketing data: newsletter subscription status and marketing preferences.
• Payments data: billing name, invoicing address, and payment transaction references (we do not store full payment card details; payment processing is handled by third-party processors).

How we collect personal data

• Directly from you (forms, emails, phone calls, quotations, site visits).
• Automatically via cookies and analytics when you use our website.
• From third parties (trade references, suppliers, contractors) where necessary to provide services.

Legal bases for processing (where applicable)

• Performance of a contract (e.g., to provide quotes, carry out joinery work, deliver orders).
• Legitimate interests (e.g., website security, improving our services, direct marketing where permitted).
• Consent (e.g., marketing communications, where required).
• Legal compliance (e.g., tax, accounting, and regulatory obligations).

How we use personal data

• To respond to enquiries and provide quotes, estimates, contracts, and services.
• To schedule and perform site visits, installations, deliveries, and repairs.
• To process invoices and payments and manage accounts.
• To communicate service updates, appointment reminders, and customer service messages.
• To send marketing and promotional communications where you have consented or where permitted by law.
• To maintain records for business, tax, and regulatory compliance.
• To improve and analyze our website and services, and to protect against fraud and abuse.

Disclosure of personal data

• To service providers and contractors (e.g., payment processors, delivery partners, subcontractors, IT and hosting providers) strictly to enable service delivery.
• To professional advisors (e.g., accountants, legal advisors) and insurers when necessary.
• To law enforcement, regulators, or other authorities when required by law or to protect rights, property, or safety.
• In the event of a merger, sale, reorganization, or insolvency, personal data may be transferred as an asset; we will seek to ensure continued protection of personal data.

International transfers
If we transfer personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place (e.g., adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms).

Cookies and similar technologies

• We use cookies and similar tracking technologies to operate the website, enable essential functionality, analyze usage, and support marketing.
• You can manage or block cookies through your browser settings; blocking some cookies may affect site functionality.

Data retention

• We retain personal data only as long as necessary for the purposes described (e.g., for the lifespan of a project, to meet statutory retention periods for tax/accounting, or while you remain a customer).
• After that, data is securely deleted or anonymized.

Your rights (subject to applicable law)

• Access: request a copy of personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of personal data where lawful (subject to retention requirements).
• Restriction: request restriction of processing in certain circumstances.
• Objection: object to processing based on legitimate interests or direct marketing.
• Portability: request transfer of your data to another controller in a structured, commonly used format when applicable.
• Withdraw consent: withdraw consent to processing where the legal basis was consent (this does not affect processing before withdrawal).
  To exercise rights, contact us using the details below. We will respond within legal timescales.

Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or destruction. Access to personal data is limited to personnel and processors who need it to perform their duties.

Children
Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If we become aware we have collected such data, we will take steps to delete it.

Third-party links and services
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites; review their privacy notices before providing personal data.

Marketing communications and opt-out
Where you have consented or where permitted by law, we may send you marketing communications. You can opt out at any time via the unsubscribe link in emails or by contacting us.

Complaints and supervisory authority
If you have a complaint about our handling of your personal data, contact us first using the details below. You may also lodge a complaint with the Data Protection Commission (Ireland).

Contact us
Carrabine Joinery Ltd
Sligo Rd,

Ballina 

Co Mayo

Ireland

F26P229
096 22147

Changes to this policy
We may update this policy occasionally. We will post the revised date at the top and, where appropriate, notify you of significant changes.